Flint PDF is a General Software product, operated by Workshop Operations Ltd, a company registered in England and Wales (Company No. 14842982). This Refund Policy explains when and how you can request a refund for Flint Pro. We want you to be completely happy with your purchase — if you're not, we'll make it right within a reasonable window.
1. Our Approach
You can try every Flint tool in your browser before you pay — upload a PDF, run the tool, and see the result inside the app. Downloading or exporting the finished file requires Flint Pro, so you'll know the tool does what you need before you commit.
If things don't work out after you upgrade, we offer a clear refund window on every Pro purchase.
2. Try Before You Buy
Flint lets you process a PDF and inspect the result in the browser without paying anything — no credit card, no time-limited trial.
Downloading the result, exporting to other formats (Word, Excel, PowerPoint, images), sending signature requests, and other completion-side features are part of Flint Pro. The split keeps things simple: trying out the tools is free; getting the finished file out is paid.
If you have any questions or run into any issues while testing a tool, please get in touch and we will do our best to help.
3. Refund Eligibility
If you upgrade to Flint Pro (either the annual subscription or a one-time 24-hour pass) and are not satisfied, you may request a refund within 14 days of your purchase date. To be eligible for a refund:
- Your request must be made within 14 days of the original purchase date.
- You should provide a brief explanation of why Flint didn't meet your expectations. This helps us improve the product, but is not a condition of the refund.
Refund requests made within the 14-day window will be honoured without hassle. We do not require you to demonstrate a fault or defect in the product.
4. How to Request a Refund
To request a refund, send an email to hello@general.software with the following information:
- The email address used at the time of purchase.
- Your order or transaction number (included in your purchase confirmation email from Paddle).
- The product you would like refunded (Pro annual or 24-hour pass).
- Optionally, a brief note about why you are requesting a refund.
We aim to respond to all refund requests within 2 business days.
5. Refund Processing
All payments for Flint Pro are processed by Paddle (Paddle.com Market Limited), who acts as our merchant of record. This means:
- Paddle processes all refunds on our behalf. Once we approve your request, Paddle will issue the refund to your original payment method.
- Refunds typically take 5–10 business days to appear on your statement, depending on your bank or payment provider.
- Refunds are issued in the original currency of the transaction. The amount returned may differ slightly from what you paid due to exchange rate fluctuations, which are outside our control.
You will receive a confirmation email from Paddle once your refund has been processed.
6. 24-Hour Pass
The 24-hour pass is a one-time non-renewing purchase that unlocks every Pro feature for 24 hours from activation. The 14-day refund window also applies to the day-pass, with one practical note:
- If you have used a significant portion of the pass to complete the work it was bought for (for example, exporting a large batch of conversions or sending out signature requests that have already been delivered), we may decline a refund or offer a partial refund. We'll always tell you why.
7. Exceptions
We reserve the right to decline a refund request in the following circumstances:
- Repeated refund requests — If a customer has a pattern of purchasing and then requesting refunds across multiple plans or on multiple occasions, we may decline further refund requests.
- Requests outside the refund window — Refund requests made more than 14 days after the purchase date are not normally eligible. However, if you believe there are exceptional circumstances, please get in touch and we will consider your case on its merits.
- Volume or team purchases — Refund requests for multi-seat or volume purchases may be handled on a case-by-case basis. Please contact us to discuss.
- Abuse of the refund policy — We reserve the right to decline refunds where there is evidence of abuse, such as using Pro extensively to complete a deliverable before requesting a refund, or repeatedly purchasing day-passes followed by refund requests.
8. Contact
If you have any questions about this Refund Policy or need help with a refund request, please contact us:
- Email: hello@general.software
- Entity: Workshop Operations Ltd, trading as General Software
- Product: Flint PDF
- Company No.: 14842982 (England and Wales)
We're a small team and we genuinely care about your experience. If something isn't right, let us know and we'll do our best to make it right.