You sent the contract for signature on Tuesday. It's now Friday and you're not sure if the counterparty has opened the email, read the contract, or signed. The point of an e-signature platform is that you don't have to guess.
Dashboard visibility
In Flint's signing tool, each pending request shows status per signer: sent (email delivered), viewed (link opened), signed (action complete), declined (signer refused). Timestamps for each.
If someone is viewed but not signed for three days, you know they've seen it and are sitting on it. Time to nudge.
Reminders and resends
Send a reminder from the dashboard. Flint resends the original link with a polite nudge. You can customise the message — useful for adding context about deadlines.
If the original email bounced or got filtered, resend to a different address. The signing link is the same — it just goes to a new inbox.
Escalation patterns
If a signature is stuck, escalation depends on the relationship. For internal sign-offs, a Slack DM beats a third reminder email. For external counterparties, a phone call answers more questions than five emails.
For regulated deadlines (closing date, contract expiry), set a Flint deadline that auto-cancels the request if unsigned by then. Cleaner than chasing forever.
FAQ
Will the signer know I sent a reminder?
Yes — the reminder email says it's a follow-up to the original request. Most platforms wear this lightly so it isn't aggressive.
Can I see the IP address of a signer?
Yes, for the viewed and signed events. Useful for audit trails and confirming the signer is in the expected location.
What if a signer didn't receive the email?
Check the audit log — if there's no 'delivered' event, the email may have bounced or been filtered. Resend to a different address or send the link via a different channel.
How long should I wait before chasing?
Two business days is reasonable for routine requests; same day for urgent. Set expectations when you send — 'please sign by Friday' is more effective than no deadline.
Don't refresh your inbox in despair. Open Flint's dashboard and see exactly where the request stands.