Your CFO swears she didn't get the contract. You sent it Tuesday morning. Either it's in her spam folder, her inbox is buried, or the email never reached her. Resending takes ten seconds.
Resend vs reminder
A reminder sends the same link to the same email — useful if the signer received the original but hasn't acted.
A resend sends the link to a different email or with updated content — useful if the original didn't reach the signer. In Flint, both options live next to each pending signer in the dashboard.
When to resend
Email bounced (look for the 'delivered' status missing in the audit log). Signer changed addresses. Signer is on holiday and asks you to redirect to their assistant. The original ended up in spam.
Resending invalidates the previous link. The signer gets a fresh email; the audit trail records the resend event.
When to cancel and start fresh
If the document itself changed — clauses renegotiated, parties added — don't resend; cancel the existing request and start a new one. Resending the same document with the same fields preserves an outdated state.
Flint's signing dashboard makes both actions one click. Cancelling closes the active request and unlocks the document for re-upload.
FAQ
Does resending re-start the signing order?
Only for the signer being resent. Earlier signers' actions are preserved; the chain picks up where it was.
Will the signer see they were resent?
Usually yes — the audit log records the resend and the email content typically acknowledges it ('Reminder: please sign...').
Can I resend to a different email mid-flow?
Yes. Update the signer's email address and the platform sends a fresh link to the new address.
How many times can I resend before it gets annoying?
Two reminders is the social maximum. Beyond that, switch channels — call, Slack, in person.
If the original email got lost, send another one. Resend in Flint — same workflow, fresh delivery.