You sent the wrong version of the agreement for signature. The corrected version is sitting in your drafts. Best to cancel the existing request, not let the counterparty sign the wrong file.
When to cancel
The document changed — fix clauses, update parties, adjust dates. The deal fell through. You sent to the wrong people. You realised an earlier signer's signature was invalidated.
Cancelling is cleaner than letting a bad request hang in the counterparty's inbox. Send a quick note explaining; resend the corrected version.
Cancelling in Flint
Open the pending request in Flint's signing dashboard. Click cancel. The request is closed; any pending signers receive an automatic notice that the request was withdrawn.
The audit trail preserves a record of the cancellation, including who cancelled and when. Useful for evidence if the cancelled deal later resurfaces.
What happens to existing signatures
If signers have already signed before you cancelled, their signatures remain on the file they signed. The audit log shows they signed before cancellation.
If you re-issue the corrected document, ask those signers to sign again. Their earlier signature on the obsolete version isn't transferable.
FAQ
Can I cancel after some signers have signed?
Yes. The signed signatures remain on the audit record; the document is no longer collected. Re-issue if the deal is still alive.
Will signers be notified of the cancellation?
Yes — pending signers receive an automatic email. Already-signed signers receive a notice on their dashboard if they have an account.
Can I un-cancel a request?
No, but you can re-issue a new request with the same document and signers. The new request gets a new audit trail.
Does cancelling invalidate signatures already applied?
No. Signatures are valid against the document they were applied to. Cancellation just stops the collection process.
Bad request? Pull the plug. Cancel and re-issue in Flint — it's cleaner than sending a corrigendum.